Shipping Information
Dispatch times
Typically orders placed are shipped within 2-3 business days of payment received. Please allow for additional days during busy periods (ie. Christmas or sales) or public holiday (national and Queensland state holidays). Delays due to stock may occur, if this is the case we will contact you. Exceptions include pre-order items which can take up to 10 days to be dispatched.
Shipping times
Orders that are to be shipped will including couriers such as Australia Post, Aramax/Fastway, TNT/Fedex & StarTrack. Depending on courier & location orders will typically arrive with in 1-7 business days. Please check courier freight times for estimates.
Pick up/Click n' Collect
Our preferred method of collection is Saturdays at Burpengary Markets as we are an online home business. Collection from our home in Kurwongbah will only be allowed on appointment. Please do not just turn up unannounced. We are not set up for retail browsing and have pets and livestock out on occasions.
- Burpengary Markets, most Saturdays- 35 Station Rd, Burpengary QLD 4505
- Mel's Pet Shed, by appointment only- 135 Browns Rd, Kurwongbah QLD 4503
Retail shipping rates
Currently, freight costs are based on weight/volume of the product. This is due to the range of heavy and bulky items. Please use the check out to see freight costs. Any orders over 75kg will require a quote to be done, this is not free! We don't currently offer any free delivery on orders.